BETWEEN DISCOURSE AND PRACTICE

(IN)EFFECTIVENESS OF INCLUSIVE POLICIES FOR LGBTQIAPN+ PEOPLE IN COMPANIES

Abstract

This article aims to investigate public policies and organizational practices driven towards the inclusion or exclusion of LGBTQIAPN+ people in companies situated in northern Minas Gerais, Brazil. The objective was to identify the main difficulties faced by this group, and how these inclusive practices can benefit both individuals and the workplace. A qualitative method with an exploratory approach was used, with ten interviews being conducted, based on a semi-structured survey, with the participation of LGBTQIAPN+ employees and former employees from companies in the region. The data were interpreted based on the principles of Pêcheux's discourse analysis, allowing for a detailed interpretive examination of interviewees' statements to identify patterns and recurring themes related to inclusion or exclusion in the workplace. The organizational environment was deemed to have a strong influence on the acceptance or marginalization of these individuals, especially in places with rigid corporate cultures that are resistant to diversity. While some companies adopt inclusive policies, many do not implement them consistently, leading to dissatisfaction. Empathic listening and respect for individual experiences were essential to understand the emotional impact of inclusion or exclusion. The study reinforces the importance of corporate environments that embrace diverse identities with respect and authenticity.